Korvell Rénovation inc. Privacy Policy

Last updated: April 16, 2026

At Korvell Rénovation inc., we place the highest importance on protecting your personal information. The trust of our clients, partners, and collaborators is essential to our operations, and we are committed to meeting the highest standards of transparency and security, in accordance with Loi 25 (Quebec).

This policy explains what information we collect, why we use it, how we protect it, and what your rights are.

1- Person in charge of the protection of personal information (PCPPI)

Under Loi 25, we have designated a person in charge of the protection of personal information:

Name: Maxime-Andrea Brinon
Contact email: prp@korvell.com.

The PCPPI is responsible for ensuring Korvell Rénovation inc.’s compliance with personal information protection requirements. You may contact them with any questions, complaints, or requests related to your data.

2- Collection of personal information

We collect only the information that is necessary and relevant to our operations. This information may be obtained in several ways:

• Directly from you: when requesting a quote, through calls, emails, online forms, signed contracts, or site visits.
• Automatically: when you use our website (e.g., IP address, cookies, browsing preferences).
• From authorized third parties: e.g., partners, subcontractors, insurers, or financial institutions as part of a project.

Examples of information collected:

• Personal contact information (last name, first name, address, phone number, email)
• Property and work-related information (address, photos, estimates, plans, permits)
• Financial information (payment method, banking or billing information)
• History of communications with our team
• Browsing data (cookies, preferences)

We never collect sensitive information (e.g., ethnic origin, political opinions, biometric data) unless required by law and with your explicit consent.

3- Purposes for using the information

Your personal information is used only for the following purposes:

• Provide, plan, and carry out renovation projects
• Prepare and manage quotes, estimates, contracts, and invoices
• Communicate with you to follow up on your project
• Manage the customer relationship and after-sales service
• Meet our legal obligations (RBQ, taxation, safety standards)
• Improve our services and optimize the customer experience
• Respond to your requests for information or support

Under no circumstances will we use your information for other purposes without your clear and informed consent.

4- Consent

Before collecting, using, or disclosing your personal information, we always obtain your consent, except where otherwise permitted by law.

Your consent may be given in the following ways:

• Express (in writing, by email, by checking a box on a form, by signing a contract).
• Implied (when you voluntarily provide your information to obtain a service).

You may withdraw your consent at any time, subject to our legal or contractual obligations.

5 – Disclosure of information to third parties

Your personal information may be disclosed to third parties only in the following cases:

• To our employees, subcontractors, or partners (e.g., specialized contractors, architects, engineers, suppliers) when necessary to carry out your project.
• To third parties required by law or as part of legal proceedings (order, investigation, taxation).
• To technology partners that host or manage our systems (e.g., cloud solutions, management software).

We require all our partners and suppliers to comply with privacy protection standards equivalent to ours.

Korvell Rénovation inc. does not sell or rent your personal information to any third party.

6 – Retention and destruction of information

• Personal information is retained only for as long as necessary to achieve the identified purposes.
• Billing and contract-related data is retained to comply with legal retention periods (for example, 7 years for tax purposes).
• Once the retention period has been reached, your information is either securely destroyed (shredding, permanent deletion) or irreversibly anonymized.

• Access controls and strong passwords
• Secure storage (protected servers, compliant cloud solutions)
• Encryption of sensitive data
• Staff training on personal information protection
• Internal processes to limit access to authorized persons only

Despite our efforts, no system is completely immune. However, in the event of a privacy incident (e.g., loss, theft, unauthorized access), we will meet our legal obligations:

• Notice to the PCPPI
• Notice to the Commission d’accès à l’information du Québec
• Notice to the individuals concerned if the incident presents a serious risk of harm.

8 – Your rights

Under Loi 25, you have the following rights:

• Access: obtain a copy of the personal information we hold about you.
• Rectification: correct any incomplete, inaccurate, or outdated information.
• Deletion: request the deletion of information that is not necessary for our obligations.
• Portability (as of 2024): receive your information in a structured, readable technological format.
• Withdrawal of consent: limit or withdraw the use of your data, subject to certain legal obligations.

To exercise these rights, you may contact our PCPPI at confidentialite@korvell.com.

9 – Cookies and similar technologies

Our website uses cookies to:

• Facilitate navigation and remember your preferences
• Analyze site usage and improve performance
• Personalize the user experience

You may refuse or disable cookies by changing your browser settings. However, certain site features may not function properly.

10 – Complaints and remedies

If you have concerns or a complaint regarding the handling of your personal information, you may contact our PCPPI directly at confidentialite@korvell.com.

If you believe your complaint has not been handled satisfactorily, you may contact the Commission d’accès à l’information du Québec (CAI).

11 – Policy updates

Korvell Rénovation inc. may update this privacy policy at any time to reflect legislative, technological, or organizational changes.

Any changes will be posted on our website, along with the update date. We encourage you to review this page regularly.